Digital Service Nature
Advortex Info Solutions provides professional digital services such as website development, software development, design, marketing, consulting, and support. These services are customized and may not be returnable like physical goods.
Project Payments
Advance payments, milestone payments, and retainers are governed by the applicable proposal, invoice, or written agreement. Work begins based on agreed scope and payment terms.
Refund Eligibility
Refunds may be considered only for unstarted work, duplicate payments, billing errors, or cases explicitly covered in a written agreement. Completed work, approved milestones, third-party fees, domain, hosting, software, ad spend, and gateway charges are generally non-refundable.
Cancellation
A client may request cancellation in writing. Any refund or balance adjustment depends on the completed work, committed resources, third-party costs, and project agreement.
Processing Timeline
Approved refunds are processed through the original payment method or another agreed method within a reasonable timeline, subject to banking and payment provider processing.
Payment Gateway Readiness
PhonePe payment gateway support may be added later for specific service orders or invoices. No payment flow is active on this website until the use case and credentials are finalized.
Contact for Billing Questions
For refund or billing questions, contact Advortex Info Solutions with invoice details and project reference information.